To find the best size for your dog, check out our sizing chart and our dog harness size calculator. You can also find a size chart directly on the product page.

Please contact support@thedoghubco.com as soon as possible — the sooner you reach out, the better chance we have of making changes before your order enters processing.

You can also edit your order within 30 minutes of placing it using the Order Editing feature in your order confirmation email. After this window, we may no longer be able to make changes.

Please contact support@thedoghubco.com as soon as possible — the sooner you reach out, the better chance we have of updating your address before your order is processed.

You can also update it within 30 minutes of placing your order using the Order Editing feature in your confirmation email.

Once your order has shipped, you'll receive a tracking email. You can also track your order anytime via the 'Track Your Order' page on our website.

If you can't find your tracking details, please check your spam folder or contact support@thedoghubco.com.

Our harness can be hand washed or machine washed using cold water on a gentle cycle.

Please remove any velcro name patches before washing. Name patches should not be machine washed but may be wiped clean as needed.

After washing, allow the harness to air dry completely before use. Do not tumble dry, bleach, or use high heat.

Tracking updates can sometimes take 24–72 hours after your order has been collected by the carrier.

If your tracking has not updated after 5 business days, please contact support@thedoghubco.com and our team will investigate.

We recommend checking around your property, with household members, neighbours, and your local courier depot first.

If you are still unable to locate your package, please contact support@thedoghubco.com and our team will assist you.

If you receive a damaged, faulty, or incorrect item, please contact support@thedoghubco.com within 7 days of delivery. Please include your order number and clear photos of the issue so our team can assist you as quickly as possible.

We stand behind the quality of our products. If you believe your item has a manufacturing fault, please contact support@thedoghubco.com with photos and your order details for assessment.

We are happy to provide a refund for change of mind, wrong colour or wrong size orders provided they are lodged within 30 days of delivery. For our full returns policy, see here.